ST Shine — Privacy Policy
Effective Date: October 4, 2026
ST Shine (“ST Shine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting our services, or making a payment.
This Privacy Policy explains what information we collect, how we use it, and how information is handled through the services we use to operate ST Shine, including Odoo and Square.
1. Information We Collect
When you use the ST Shine website, request a quote, schedule a service, or make a payment, we may collect information such as:
- Your name
- Phone number
- Email address
- Vehicle information
- Service or package selected
- Appointment details
- Information submitted through our website forms
- Payment and transaction information
We only collect information that is reasonably necessary to communicate with you, schedule and provide our services, process payments, and operate our business.
2. How We Use Your Information
ST Shine may use the information we collect to:
- Respond to quote and service requests
- Contact you about your requested services
- Confirm, schedule, or reschedule appointments
- Provide mobile detailing services
- Process and manage payments
- Send payment confirmations or receipts
- Respond to questions, concerns, or service requests
- Communicate with you regarding your appointment or transaction
- Maintain business and transaction records
- Improve our website and services
3. Odoo Website & Forms
ST Shine uses Odoo to operate and manage portions of our website and online forms.
Information you submit through ST Shine's website, such as your name, phone number, email address, vehicle information, and service information, may be processed and stored through Odoo's systems.
Odoo may process information on our behalf as necessary to provide website, form, communication, and related business functions.
4. Square Payments
ST Shine uses Square to process customer payments, including deposits and remaining service balances.
When you make a payment through Square, payment information is provided to Square for processing. ST Shine does not intentionally store customers' complete credit or debit card numbers.
Square may collect and process payment information according to its own privacy and security practices.
Your transaction information may be available to ST Shine for purposes such as confirming payments, maintaining business records, issuing refunds when applicable, and managing customer transactions.
5. Phone Calls and Text Messages
If you provide your phone number to ST Shine, we may contact you by phone call or SMS regarding your quote, appointment, service, payment, or other communication related to your request.
Message and data rates may apply depending on your mobile service provider.
You may request that ST Shine stop sending non-essential text messages at any time.
6. How We Share Your Information
ST Shine does not sell or rent your personal information.
We may share information with third-party service providers when reasonably necessary to operate our business. These may include providers such as:
- Odoo, for website and form-related services
- Square, for payment processing
- Communication or scheduling providers we may use to manage customer requests
We may also disclose information when required by law or when reasonably necessary to protect ST Shine, our customers, or others.
7. Website Information & Cookies
Our website and the services used to operate it may automatically collect certain technical information, such as browser type, device information, IP address, and information about how visitors interact with the website.
Cookies and similar technologies may be used to provide website functionality, remember preferences, analyze website usage, and improve the user experience.
You may be able to control or disable certain cookies through your web browser settings. Disabling cookies may affect some website functionality.
8. Third-Party Services
ST Shine relies on third-party services to operate certain parts of our business. These services may have their own privacy policies and practices.
This Privacy Policy applies to ST Shine's handling of information. When you interact directly with a third-party service, such as Square during payment processing, that company's privacy policy may also apply.
9. Data Security
ST Shine takes reasonable measures to protect the personal information we collect and use.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your information.
10. Children's Privacy
ST Shine's website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under the age of 13.
11. Your Privacy Choices
You may contact ST Shine if you have questions about the personal information we collect or if you believe information we have about you is inaccurate.
You may also request that ST Shine stop using your information for certain non-essential communications.
Some information may need to be retained for legitimate business purposes, including payment records, accounting, legal requirements, or other obligations.
12. Changes to This Privacy Policy
ST Shine may update this Privacy Policy from time to time as our business, website, or services change.
When changes are made, the updated Privacy Policy will be posted on this page along with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how ST Shine handles your information, please contact us through the contact information provided on the ST Shine website.